Refund Policy

This policy supplements the Terms of Service for Eclipse Render Manager.

1. Beta access

Standard beta access is free. There is no purchase to refund for free beta licences. If you voluntarily paid for a related offering during beta under separate terms, those terms apply to that purchase.

2. Paid plans (when enabled)

When Starter, Studio, or successor paid plans are live, payments are processed by Stripe (or the checkout provider we designate). Subscription charges are for digital software access delivered immediately upon activation of your entitlement.

Where required by law for digital content, you may be asked to consent to immediate supply and acknowledge that the right of withdrawal may be lost once supply begins.

3. When refunds are not offered

To the extent permitted by law, refunds are generally not offered for:

• Change of mind after the entitlement is activated.
• Choosing the wrong plan relative to your farm size.
• Issues caused by your network, shared storage, DCC/engine licences, or hardware.
• Failure to cancel a renewal before the next billing date (cancel before renewal to avoid the next charge).

4. Technical or billing problems

If payment succeeds but we cannot deliver access because of an error attributable to us, we will first try to restore your entitlement. If we cannot, you may request a refund of the affected charge. Mandatory consumer rights remain unaffected.

5. How to request help

Email us with the account email, approximate payment date, and a short description of the issue. For formal communications use PEC as listed below.